INW RETURNS POLICY

Effective Monday, April 28, 2025, all returns are subject to our updated return policy.

Merchandise that is not in its original shipping unit or not in a condition to be restocked or sold
Partial cases or boxes of merchandise
Priced merchandise
Custom Print Items
Frozen & Refrigerated product (Not Returned w/ the Driver)
Promotional cigarettes
Special-ordered Products

Shorted Product (must be reported by 5 pm the following business day after delivery)

Same-Day Delivery Returns: Same-day delivery returns must be reported by 5p.m. on the next business day after delivery
Within 30-Days Returns: Only returns reported within 30 days after delivery are available for credit. A credit will not be issued for any product returned after 30 days, unless it is guaranteed from the manufacturer
Post 30 Days: Only select manufacturer-guaranteed Cigarette and Tobacco products are available for return after 30 days. If you have any questions regarding whether a product is guaranteed by the manufacturer, please contact your Salesperson or Customer Service at 800-442-2880

Same-Day Delivery Returns: Same-Day delivery returns can be submitted via an online form at Inwsupply.com/returns or through our Customer Service team at 800-442-2880
Within 30-Days Return: Returns reported within 30-days, but not by 5 p.m. on the next business day after delivery, can be submitted via your Salesperson or Customer Service at 800-442-2880
Post 30 Days: Returns on manufacturer guaranteed product can be submitted via your Salesperson or Customer Service at 800-442-2880

Same-Day Returns: Same-day delivery returns submitted via the online form at inwsupply.com/returns or through our Customer Service team by 5 p.m. on the next business day are not subject to handling fees, except for returns on Pre-Booked products which are subject to a 15% handling fee
Within 30-Days Returns: Returns submitted after 5 p.m. on the next business day after delivery but within 30-days are subject to a 5% handling fee that will be assessed on the credit. Pre-Book products are subject to a 15% handling fee
Special–Order & Pre-Book Returns: Returned Pre-Book product is subject to a 15% handling fee

Most returns will be processed and credits issued within 14 business days.
Returns for misshipped, product ordered in error, damaged product and short-dated product cannot be processed until the returned product is picked up on your next delivery. Returns for shorted product will be processed and a credit issued within 7 business days